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policy & FAQ

Complimentary First Visit

We will provide a complimentary first visit to all our new clients. We want to meet you and your pet, discuss their behaviour and their specific needs. This is a 30 minute consultation, at this time a set of keys must be provided and consent forms filled out for future services.

Payment

We accept cash, e-transfer, visa, visadebit, mastercard, american express. Bookings must be paid in full prior to the start of services.

Holiday Fees

There is a $10 surcharge per visit on statutory holidays. Statutory holidays include: New Year’s Eve, New Year’s Day, Valentine’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day and Boxing Day. Holiday cancellations are non-refundable.

Cancellation

All cancellations require a minimum of 48-hours notice prior to commencement of pet sitting services. Cancellations inside this notice period are subject to a charge equal to 50% of the total service costs.

Early returns are subject to the cancellation policy above. If more than 2 days remain in the booking term, no refund will be provided. A credit for future services can be applied to your account.

During Visits

We will provide you with updates on how your pet is doing. Parking must be provided, parking fees are the client's responsibility and charged at cost.

Keys must be picked up during initial consultation, if they can't be picked up at this time a key charge of $15 to pick up and/or drop off the keys is applied. If keys are kept on file for future services no fee is applied. Due to insurance regulations, we cannot leave keys behind in a property or a mailbox.

Minimum Visit Requirements:

Minimum of one visit for every 24 hours a cat is in our care. It is our policy that we do not leave a cat unattended for more than 24 hours while in our care.

Minimum of three visits for every 24 hours a dog is in our care. It is our policy that we do not leave a dog unattended for more than 9 hours while in our care.

Minimum of one visit for every 24 hours a rabbit, bird or pocket pet in our care. It is our policy that we do not leave a rabbits, birds, or pocket pets unattended for more than 24 hours while in our care.

Number of pets in household

Our rates are for one to two pets per household visits and one pet per boarding stay. Please contact us for a quote regarding additional pets and services.

Pet Transportation

If required to wait during an appointment a charge of $20 for every 30 minutes is applied. If required for visits, parking fees are the client’s responsibility, charged at cost.

Service Area

We currently cover the eastside of Toronto including Scarborough, going north to the 401, please view our map below for specifics.